Terms & Conditions

Welcome to Her Haus of Hair (“we,” “our,” “us”).
By purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing your order.

1. Return Policy

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges. Once an order has been placed, it cannot be canceled, modified, or refunded.

No Refunds

We do not issue refunds under any circumstances. Please review your order carefully before completing your purchase.

Damaged or Defective Products

If you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order.

Please include the following details:

• A clear description of the issue
• Photos of the damaged or defective product

We will review your claim and, if applicable, offer an appropriate resolution.
Please note: We are not responsible for any damage that occurs once the package has been shipped and is in possession of the courier (USPS).

2. Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

Shipping Rates and Delivery Estimates

• Shipping charges are calculated and displayed at checkout.
• Delivery times vary based on your location and chosen shipping method.

Processing times do not include shipping or transit times.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive an email containing your tracking number(s).
Tracking information typically becomes active within 24 hours.

Shipping Addresses

Please ensure that all shipping information is correct. If your address is incorrect or incomplete, we will contact you to update it.
However, we are not responsible for delivery delays or lost packages caused by incorrect shipping information provided at checkout.

International Shipping

We offer international shipping for a flat rate of $30 USD.
Delivery times vary depending on the destination and customs process.

3. Customer Support

If you have any questions or concerns about your order, please reach out to us at:
📧 herhausofhair@gmail.com
or through our Contact Page.

Our team will respond within 24–48 hours during regular business days.

4. Agreement

By completing a purchase on herhausofhair.com, you acknowledge and agree to these Terms and Conditions.
Her Haus of Hair reserves the right to update or modify these terms at any time without prior notice.